Provider Support Officer

Provider Support Officer

Love building relationships and driving real change in healthcare? Join us as a Provider Support Officer and help shape the future of primary health care!

Who We Are

At South Eastern Melbourne Primary Health Network (SEMPHN), we’re a not-for-profit working to create a healthier future. From GPs and hospitals to aged care and pharmacies - we connect the dots so people get the right care, in the right place, at the right time.

We support over 1.6 million people across our region, with a focus on aged care, mental health, Aboriginal and Torres Strait Islander health, digital health, and workforce development.

What You’ll Do

You’ll act as SEMPHN’s frontline, linking GPs, clinics, and other primary care providers with the right tools, resources, and updates. Your day-to-day might look like:

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**Be the Go-To Connector:**Building trusted relationships with GPs and primary care providers to make change happen where it counts.

**Championing Change:**Helping providers adapt to new health initiatives and embedding best practices into clinical care.

**Building Capacity:**Coaching and supporting providers to strengthen their business and clinical skills.

**Driving Projects:**Planning, coordinating, and delivering programs like Chronic Disease Management, Palliative Care, and Doctors in Secondary Schools.

**Collaborating Across Teams:**Working with internal experts to ensure reforms are practical, impactful, and provider friendly.

**Solving Problems on the Fly:**Spotting gaps, responding to feedback, and developing solutions that improve care for the community.

About You

You’re experience in the primary health system and are across how providers work!

Have a valid driver’s licence and don’t mind hitting the road to connect.

You’re a people person, easily connecting with everyone you meet building trust, and influencing positive change.

You’re a great communicator, open to feedback, and love working with different perspectives.

You can juggle projects like a pro, keeping on top of timelines, while delivering high-quality outcomes.

You’re a change advocate; comfortable helping others adapt to new systems and processes.

You don’t just identify issues; you jump in and find ways to fix them.

Are tech-confident and quick to learn new digital tools

Why You’ll Love It Here

**Boost Your Take Home Pay:**Enjoy generous salary packaging options to make your money go further.

**Flexible Work, Real Balance:**Hybrid working lets you do your best work and live your best life.

**Parental Leave That Cares:**10 weeks of paid leave to help you welcome your newest family member.

**Extra Leave, Extra You Time:**Enjoy leave loading and dedicated festive leave -because rest matters.

**Support When It Counts:**5 additional paid carers leave days so you can be there for the people who need you.

**Wellbeing First:**Free, confidential access to professional support services - for you and your family.

**A Culture That Walks the Talk:**We’re values-led, people-focused, and all about making a difference - together.

**Stay Healthy, Stay Happy:**Access annual health programs, vaccinations, and wellness initiatives.

**Grow With Us:**We’re big on learning, development, and helping you shape the career you want.

Ready to start your next chapter and make a difference? ClickApply Now!

At SEMPHN, we’re committed to fairness, equity, and inclusion. We know the best teams are built on diverse perspectives and lived experiences. We also know that many from marginalised groups may hesitate to apply unless they meet 100% of requirements. But here’s the thing, even if you are unsure, we’d still love to hear from you - your unique experience might be just what we’re looking for!

Want to know more about us? Check us out at https://www.semphn.org.au/