Operations Support Officer

About the role

As the Operations Support Officer, you will assist the depot’s management team with the day-to-day coordination of key functions. You’ll work across rostering, payroll, compliance, and general operational support—helping to ensure our services run efficiently and effectively.

Key Responsibilities

Compliance & Administration

Manage mandatory compliance reporting (e.g. STV, TAC, internal reports)

Handle infringement notices and assist with documentation

Support the induction and on-the-job training for new and relieving drivers

Liaise with relevant teams for depot repairs and infrastructure needs

Assist with reception and general administrative tasks as required

Rostering & Payroll Support

Support the Operations team with weekly driver rosters, RDOs, and annual leave schedules

Update payroll using relevant systems

Collaborate with the Charter team for large-scale event movements

Operations & Network Support

Assist in planning and managing route diversions

Support fuel stock control, ordering, and reporting

Contribute to various operational improvement initiatives

What we're looking for

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Experience in an operational support role—ideally in the public transport sector

Strong time management and organisational skills

Excellent communication skills, both written and verbal

Ability to work independently and collaboratively in a fast-paced environment

High level of proficiency in Microsoft Office (particularly Word and Excel)

Experience with Microsoft Dynamics (highly regarded)

Why Join Us?

At CDC, we’re committed to delivering reliable, safe, and accessible transport services. You’ll be joining a passionate team where your skills and attention to detail will make a direct impact on daily operations and service delivery.

About Us

As one of the largest private bus operators across metropolitan Melbourne and regional Victoria, CDC Victoria is in the business of “Linking People, Places and Communities”.

With a fleet of 500 buses and coaches, we employ over 1100 staff from 80 diverse nations, and operate out of 8 depots – in Ballarat, Geelong, Mildura, Broken Hill, Oakleigh, Albion, Tullamarine, Broadmeadows and Wyndham and which incorporates our Head Office.

We serve the community by providing essential public transport and offering reliable charter services to schools, sporting groups and other recreational groups within Victoria.

If you are a passionate individual, looking for an opportunity to join our growing and exciting industry, please apply by submitting your Resume and a Cover Letter via the link below.

CDC is an equal-opportunity employer committed to attracting and developing a diverse workforce that reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQIA+, people with a disability, and people from culturally and linguistically diverse backgrounds.