NDIS Operations & Engagement Officer

Based in Victoria – Point Cook office, work-from-home & on the road Part-Time – 3 days/week (opportunity to increase based on performance) No prior NDIS experience required – full training provided

About Us – Shinning Star Support Services

At Shinning Star, we believe in delivering supports that reflect quality over quantity. As a registered NDIS provider, we proudly offer a range of services including Community Access, Personal Care, SIL, and SDA to participants across Victoria and Queensland.

Our team is committed to ensuring every participant feels heard, supported, and empowered and as we continue to grow, we’re looking for someone who shares our values and vision.

The Role – What You'll Be Doing

As an Operations & Engagement Officer, you will play a key role in the day-to-day success of our service delivery, while also contributing to our broader goals for growth and participant satisfaction. You will have managers overviewing your tasks.

Your responsibilities will include:

Assisting with daily operations across multiple service areas

Business development support, including identifying growth opportunities

Face-to-face engagement with participants, families, and staff

Rostering support staff and ensuring schedule accuracy

Following up with staff regarding shifts, documentation, and performance

Managing compliance tasks and participant contracts

Acting as a first point of contact for participant inquiries

Travelling as needed to participant locations or between sites

Supporting management with reporting, planning, and communications

Who We’re Looking For:

Excellent people skills – friendly, confident, and respectful

Highly organised, responsive, and able to follow through on tasks

Open to learning the NDIS sector – support and mentoring provided

Comfortable working independently and remotely with reliable follow-up

Confident using email, documents and basic admin systems

Holds a driver’s license and has access to a reliable vehicle

Has (or is willing to obtain) a Working with Children Check and NDIS Worker Screening Check

Experience in administration, rostering, or customer service is an advantage but not essential.

What You’ll Get:

Flexible work-from-home arrangement Office space in Point Cook for collaboration days The chance to grow with a business that’s expanding across Australia Supportive leadership and clear training pathways A meaningful role where your voice and efforts make a real difference

Ready to Join Us?

Apply now!