Client Services Manager

Make a real impact every day.

We're seeking aClient Services Managerbased inMelbourneto support our healthcare clients and frontline staff. You’ll lead communications, drive client satisfaction, and align recruitment and rostering functions—all while ensuring the delivery of exceptional care outcomes.

Your Key Responsibilities

Client Relationship Management

Be the primary contact for clients, building trust and tailored solutions

Address inquiries and feedback promptly, ensuring satisfaction and retention

Service Delivery & Rostering

Collaborate with Allocations & Recruitment to meet staffing needs

Coordinate roster coverage and ensure optimal service delivery

Proactively solve issues and support operational excellence

Field Staff Support

Oversee coordination and performance support for nursing and care staff

Promote a safe and supportive environment for our field team

Leadership & Team Collaboration

Lead and mentor customer service team members

Foster a culture of collaboration, growth, and high standards

Administration & Continuous Improvement

Maintain accurate records and generate regular performance reports

Contribute to process enhancements and best practice initiatives

What we're looking for

Experience in client service, workforce coordination, or healthcare operations

Registered Nurse experience desirable

Confidence communicating with stakeholders at all levels

A solutions-focused mindset and ability to prioritise on the go

Strong admin and rostering experience (health sector preferred)

Ability to lead and influence a team while working collaboratively

A passion for improving service outcomes and a commitment to safety

Why Join YNA?

Be part of a respected, national healthcare staffing agency.

Lead a high-impact region with clear potential for growth and innovation.

Collaborate with a supportive national operations team.

Contribute meaningfully to Australia’s healthcare workforce and patient outcomes.

Diversity and Inclusion

YNA is committed to building an inclusive and diverse workforce. We encourage applications from people of all cultural backgrounds, including those who identify as Aboriginal and/or Torres Strait Islander.

Apply now and grow your career with YNA.