Case Manager

Walk Alongside Women in Their Time of Need

Are you ready to stand with women facing homelessness and help restore hope, safety, and dignity in their lives?

About The Role The Salvation Army Australia is seeking a compassionate and drivenCase Managerto join our**Women Outreach Support Service (WOSS)**team. This is more than just a job-it's a powerful opportunity to walk alongside women experiencing rough sleeping and homelessness and help them find their way to a better, more secure future.

About the Program WOSS provides short-term, person-centred case management and assertive outreach support to women over 20 (without dependents) experiencing homelessness across Melbourne's inner-west, including:

• Melbourne
• Moonee Valley
• Maribyrnong
• Hobsons Bay
• Brimbank

We offer support for up to 3 months to help clients access crisis accommodation, short-term housing, and essential health and wellbeing services, underpinned by trauma-informed, strength-based approaches.

Reporting to the Homelessness Rough Sleepers Team Leader, this is apermanent full-timeposition, based in Flagstaff, VIC.

Compensation is in accordance withSCHADS Award Level 5.

About You You're empathetic, courageous, and deeply committed to supporting individuals who've faced trauma, marginalisation, and instability. You see the person behind the problem and believe everyone deserves a safe place to call home.

What You'll Be Doing As a WOSS Case Manager, you'll play a crucial role in providing practical support, emotional guidance, and strong advocacy to help clients move out of homelessness and into safety and stability.

You Will Successfully

• Build meaningful, trust-based relationships using persistent and respectful engagement techniques
• Develop individualised case plans aligned with client goals, strengths and immediate needs
• Facilitate access to housing, health services, mental health support, drug & alcohol programs, legal services, and community connections
• Coordinate case conferences and planning client exits with continuity of care
• Work collaboratively with internal and external partners to ensure the best possible outcomes
• Ensure accurate and timely documentation, data entry and reporting

You Will Bring

• A Diploma or Degree in Social Work, Psychology or a related field
• Experience in case management and assertive outreach
• Knowledge of homelessness, housing systems, and trauma-informed care
• Strong communication, advocacy, and conflict resolution skills
• An ability to work both independently and collaboratively in fast-paced environments
• An Employee Working with Children's Check
• Current Driver's Licence

What We Offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency;
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
• A role where your story is your strength
• A culture grounded in integrity, compassion, respect, diversity, and collaboration

Be the Voice, the Support, and the Hope. At The Salvation Army, we believe in a future where nobody is left behind, where safety, connection, and respect are possible for everyone. If you're ready to make a tangible difference in the lives of individuals doing it tough, we want to hear from you.

Apply todayand become a vital part of our mission to bring light to the darkest moments.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.