Residential Care Officer

We’re Hiring: Residential Care Officer

Empowering Choice, Supporting Independence

📍 Location: Gregory Hills | Employment Type: Full-time / Part-time

At Healthcare Services Plus, we are committed to supporting individuals with physical and intellectual disabilities to live with dignity, safety, and independence. As a nationally trusted NDIS provider, we offer high-quality, person-centred services grounded in care, innovation, and professionalism. We are currently seeking a dedicated Residential Care Officer to join our team and help drive both exceptional service delivery and operational excellence.

Key Responsibilities:

Client-Centred Care & Support

• Provide direct support and personal care to individuals with physical and/or intellectual disabilities, ensuring their safety, dignity, and well-being

• Assist with daily living tasks (e.g., hygiene, meals, medication, mobility) and support community-based activities aligned with individual goals

• Respond effectively to crisis situations, following established protocols and seeking guidance when required

• Develop and monitor individual support plans, ensuring personalised, high-quality care

Teamwork & Collaboration

• Participate in team meetings, on-the-job training, and ongoing professional development

• Foster positive relationships with clients, families, team members, and external organisations

• Support a collaborative, respectful team environment grounded in the ICARE values: Innovation, Care, Accountability, Respect, and Empowerment

Operational Support

• Assist with roster management, including coordinating shift coverage, tracking availability, and ensuring staffing levels align with client support needs

• Provide input on service optimisation and identify opportunities for improved efficiency and client outcomes

• Maintain accurate documentation and adhere to communication protocols and NDIS compliance requirements

Business Development Support

• Build strong relationships with stakeholders and contribute to growing the client base through exceptional service delivery

• Identify new opportunities for service expansion, including referrals and local community partnerships

• Represent Healthcare Services Plus at events, expos, or provider meetings to enhance brand visibility and trust

About You:

• Certificate III or IV in Disability, Aged Care, Individual Support, or related field

• Minimum 1–2 years of experience in a residential or SIL care setting

• Experience with roster coordination and/or client scheduling preferred

• Demonstrated interest or experience in service promotion and client engagement

• Strong understanding of NDIS and person-centred care principles

• Excellent interpersonal, time management, and teamwork skills

• Empathy, reliability, and a proactive approach to service excellence

Mandatory Requirements:

• NDIS Worker Screening Check

• National Police Check (within 12 months)

• First Aid and CPR Certificate

• COVID-19 Vaccination (as per public health requirements)

• Manual Handling and Medication Administration (preferred)

• Valid Driver’s Licence (required for community access duties)

Why Join Healthcare Services Plus?

• Be part of a purpose-driven, people-first organisation

• Opportunities to grow your career in care delivery and leadership

• Flexible shifts, supportive management, and a collaborative culture

• Make a lasting impact in the lives of clients and families every day

Apply Now:

📧 For further information regarding the role, contact Alison via email on: info@healthcareservicesplus.com.au

🌐 Visit us: www.healthcareservicesplus.com.au

📍 20 Bond Street, Sydney NSW 2000