Helpline Advisor

Work at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.

About the role

Permanent part time position (0.8) based at our Perth office. Workdays/hours: Mondays, Tuesdays, Thursdays, Fridays at 10am - 6pm. Reporting directly to the Team Leader National Dementia Helpline, you will be responsible for:

• Providing brief, dementia-specific consultations through incoming and outgoing phone calls, live chat, and email. (Dementia awareness training will be provided.)
• Facilitating service referrals to relevant internal and external services, including education programs, support groups, and other appropriate services tailored to client needs.
• Maintaining accurate documentation of client activity and other relevant information in compliance with professional, legal, and telephony system standards.
• Participating in monthly team meetings, formal clinical supervision sessions, and allocated professional development time.

What is in it for you?

**Salary benefits:**We offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.

**Leave allowances:**In addition to your annual leave allowance, you will receive one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.

**Work/life balance:**Flexible, hybrid work arrangements.

**Employee benefits:**Access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development, staff recognition programs and paid study leave.

About you

To be successful in this role, we are looking for someone with the following:

1. Relevant tertiary qualifications in an appropriate speciality area such as Counselling, Nursing, Psychology, Social Work or similar.
2. Experience providing individual solution focussed support/information/counselling in an appropriate health/allied health/aged care field.
3. Previous experience in providing individual telephone-based support services, (previous experience in a health contact centre will be highly regarded).
4. Understands and is proficient in using available technologies and information to maximise efficiencies and deliver effective services.
5. Achieves results through a commitment to quality, planning and efficient resourcing.
6. Continually develops and applies specialist and technical skills and expertise to achieve work outcomes.
7. Communicates clearly and openly with different audiences.

Our culture statements

• We are aligned in our Purpose
• We lead with our HeadandHeart
• We work together Collaboratively

About us

Dementia Australia is the national peak body and source of trusted information, education and services for the more than 433,300 Australians living with dementia, and the more than 1.7 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.

For specific role enquiries, please contact Recruitment@dementia.org.au

Please note, applications that do not contain a covering letter that addresses each of the key selection criteria in the 'About you' section, will not be considered.