Tenancy Assistance Program (TAP) Case Manager

**Woden Community Service (WCS)**is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of ‘A caring community where everyone belongs’ is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

We deliver services across the ACT covering children, families, young people and seniors including housing and mental health services.

We are seeking a passionateTAP Case Managerwho will play a key role in supporting individuals and families who are at risk of homelessness or facing eviction. This position will manage a caseload, provide tailored tenancy support, advocacy and referral pathways for individuals and families. The role aims to improve housing stability, address barriers to secure accommodation and ensure tenants are linked to essential services.

Our Offer:

• Permanent full-time appointment.

  • Located at WCS Westfield Woden Hub, Phillip, ACT

  • Salary of SCS 4 $90,136.70 (pro-rata) plus 12% Superannuation.

  • Salary packaging option up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year.

  • 15 days paid personal leave per annum (pro rata) for full & part-time employees.

  • 24/7 nationally recognised Employee Assistance Program (EAP), including 3 additional holistic service sessions.

  • Ongoing professional development and a supportive team environment.

  • Monthly external clinical supervision.

  • Enjoy exclusive discounts and everyday savings on essentials at leading Australian retailers such as Woolworths and Coles, all through our Flare Benefits program.

Key Accountabilities include but are not limited to:

• Provide case management tenancy support to individuals and families experiencing or at risk of homelessness, focusing on referrals and advocacy.

  • Develop individualised support plans, in consultation with participants, to address immediate needs and long-term housing stability.

  • Mediate with landlords, housing provides and legal services to prevent evictions.

  • Assist participants in understanding and navigating the private rental market, social housing options and tenancy rights.

  • Provide referrals to appropriate community services such as mental health, financial counselling, employment and legal support.

  • Where appropriate, contribute to multi-disciplinary meetings to advocate and support participant’s needs review.

  • Build and maintain relationships with housing providers, support agencies, government bodies and community organisations.

  • Participate in interagency meetings, forums and workshops to represent the organisation’s interests and advocate for the needs of clients.

  • Collaborate with external services to ensure participants receive integrated and comprehensive support.

Experience and Qualifications:

• Relevant qualifications in Social Work, Community Services, or a related field.

  • Demonstrated experience working with vulnerable individuals within a community outreach setting.

  • Strong understanding of housing options, tenancy rights, mortgagee supports, and homelessness services.

  • Excellent communication, advocacy, mediation and negotiating skills.

  • Ability to work effectively with a diverse range of stakeholders, including participants, landlords, and service providers, including the ability to build rapport and maintain positive working relationships.

  • Strong organisational skills, with the ability to manage multiple priorities and meet deadlines.

  • Demonstrated ability to work with limited supervision.

  • ACT Working with Vulnerable People registration.

  • National Police Check.

  • Demonstrated understanding of professional boundaries, privacy and confidentiality.

A fullPosition Descriptionare available outlining the knowledge, skills and experience. Please visit: https://www.wcs.org.au/wp-content/uploads/2025/09/PD-TAP-Case-Manager_Sep-2025.pdf

To be eligible for employment, you must have an active Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position, including a National Police Check.

To apply,please click on the “Apply” button and submit your current resume and a cover letter outlining how your skills and experience meet the essential requirements of this role. Please alsoindicate the rolethat you interested to apply on your cover letter. The applications will not be accepted via email.

For further information, please contact Erin Everett at Erin.Everett@wcs.org.au

Closing Date: COB 18 September 2025

Applications may close early if a suitable candidate is found prior this date.

For more information about WCS and services that we provide, including Children’s Services, Youth & Family, Community Development, Housing and Homelessness, Mental Health, Social Enterprise and Aged Care, please visit our website at www.wcs.org.au

WCS is proud to be an equal opportunity employer. We value diversity and encourage applications from people of all abilities and life experiences. We also encourage Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds to apply.