Support Worker - Guildford, NSW

**If you want to make a difference by having a positive impact on peoples’ lives, then a career with Zest Care (part of Independence Australia Group) may be for you. ** About us Zest Care is a person-centred organisation dedicated supporting children, young people and their families to live a happy and fulfilling life that they deserve. Our family services support children, young people and their families at different stages of their lives with personalised care designed for each individual and each family’s unique needs and goals.

Zest Care is a proud member of Independence Australia Group. Independence Australia is a social enterprise that provides choices and services for people with a disability or other personal need. Independence Australia has been positively impacting the lives of thousands of people since 1957. To read more about us, visit independenceaustralia.com.au.

**About the role **We are seeking compassionate and experienced family support workers to join our team and assist with in home support and community access on a casual basis to our client in Guilford, NSW. Client is a young female with Traumatic Brain Injury. If you're passionate about providing exceptional care, we want to hear from you!

• Implement Occupational Therapist (OT) plans, including gym-based workouts, independent living skill-building, social skills development, etc.
• Support emotional regulation by maintaining a calm, structured environment and working through strategies with the client during episodes of anxiety or panic attacks.
• Positively engage and motivate the client, using prompts and strengths-based approaches to overcome low motivation and encourage participation in daily activities.
• Follow the Positive Behaviour Support Plan (PBSP) at all times, while managing challenging and defiant behaviours with patience, resilience, and professionalism.
• Available for shift times from 12:00 PM to 4:00 PM every Tuesday and Thursday, and fortnightly on Saturdays from 12:00 PM to 4:00 PM.

****About you

• You have experience working with teenagers with additional needs, ideally with a background supporting individuals with Oppositional Defiant Disorder (ODD) or similar behavioural challenges.
• You are resilient, calm, and confident in managing challenging or defiant behaviours.
• You are skilled at building rapport and trust, using positive behaviour strategies and consistent boundaries to support emotional and behavioural regulation.
• You understand the importance of following Positive Behaviour Support Plans (PBSP) and working within a structured, person-centred framework.
• Female support worker preferred in line with client preference.
• Must hold a current driver’s license, reliable vehicle, valid NDIS Clearance and Working with Children Check.
• A minimum of Cert III/IV in Individual Support, Disability, Community Services or an equivalent qualification is preferred.

Why work with us As a valued member of our team, you have access to a range of benefits and perks to ensure you thrive at Independence Australia Group, including:

• We pay your Superannuation fortnightly to help grow your super balance faster
• Enjoy employee discounts on a wide selection of personal, healthcare products, mobility aids, and equipment from our social enterprise store.
• Access free, confidential counselling and support not only for you but also for your immediate family members through our Employee Assistance Program.
• Refer a friend to work at IAG and receive a referral bonus of up to $1,200.

Work with purpose Are you looking for a rewarding career that makes a positive impact on people’s lives? Join us at Independence Australia Group to help thousands of Victorians living with disability and personal need lead fulfilling and independent lives. Be part of a team that values equity, empathy, respect and quality underpinned by our four guiding principles:

• **Customer Centric:**Ensuring that customers have choice and control is paramount in our decision making.
• Valued People: Encouraging and rewarding innovation and excellence, recognition, and feedback.
• One Organisation: Sharing a common purpose supported by positive contributions, clear responsibilities, and accountability.
• **Strive for Excellence:**We value and reward innovative thinking, proactivity, resourcefulness, and responsiveness. For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.

Commitment to Diversity Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply.