Support Services Officer

For over 25 years, White Oak is proud to have developed a reputation for delivering exceptional quality home care services to West Australians. White Oak is an employer of choice and the services we provide enable people to continue living well in their home and local community. White Oak is expanding and we are looking for more people who are committed, passionate and caring to join our White Oak family.

The Support Services Officer is responsible for providing administrative support to the teams within White Oak Hubs, and daily administrative duties required for the smooth running of the White Oak offices.

Reporting to the Home Care Package Manager, you’ll support the operations and organisational growth objectives by:

• Developing and maintaining relationships across service delivery channels to meet consumer needs,

  • Providing administrative support to Hub teams,

  • Supporting the business and its strategic partners,

  • Assisting with research, data insight and market intelligence work,

  • General office responsibilities e.g. mail, filing,

  • Registering consumers with Medicare,

  • Monitoring ‘My Aged Care’ website,

  • Managing consumer referrals to external stakeholders,

  • Collaborate with the HCP team to ensure all service requests are actioned and communicated.

This position will suit someone who is adaptable, mature, proactive and able to work independently. The successful applicant must be able to demonstrate:

• Highly developed communication and organisational skills,

  • Exceptional interpersonal skills and an ability to relate to a wide variety of consumers and staff,

  • Ability to work in a dynamic and changing environment,

  • High level computer literacy (MS Office applications and CMS; preferably Alayacare).

Previous experience working in aged care sector or professional corporate environment is highly desirable.

Essential Criteria

• Full-time availability (Monday - Friday 0830 - 1700)

  • NDIS Worker Screening Check (or willing to obtain)