Support Coordinator

About Lumia Care

At Lumia Care, we’re committed to enhancing the lives of people with disability and older Australians by delivering high-quality, person-centred services. With a strong presence acrossCanberra and the wider ACTregion and growing, our mission is to empower individuals to live as independently and meaningfully as possible — with dignity, respect and choice.

We offer competitive remuneration and real opportunities for career development in a team that values professionalism, compassion, and collaboration.

We are values-driven, diverse, and focused on creating a supportive and inclusive workplace where all staff can thrive. If you are passionate about creating real outcomes and supporting people to live the life they choose, Lumia Care is the place for you.

About the Role

We are seeking skilled and passionateSupport Coordinatorto join our team. In this role, you will assist NDIS participants in coordinating and implementing support services aligned with their NDIS plans. Your work will focus on strengthening participant capacity, improving service connections, and ensuring supports are delivered in a way that promotes choice and control.

Key Responsibilities

Work with participants to understand and implement their NDIS plan using a person-centred approach

Strengthen clients’ capacity to coordinate supports, navigate mainstream and community services, and exercise choice and control

Build collaborative relationships with participants, families, support providers, and NDIA representatives

Monitor budget utilisation and track service delivery to ensure alignment with funding

Prepare progress reports for the NDIA, highlighting outcomes achieved and key success indicators

Ensure services meet required obligations under the NDIS Quality and Safeguards Framework

About You

To succeed in this role, you will bring:

A strong understanding of the NDIS, participant plans, and funding structures

Previous experience supporting people with disability and/or mental health

Excellent communication skills – both verbal and written – with the ability to engage diverse stakeholders

Strong time management and organisational skills, with the ability to work in a KPI-driven environment

Proficiency with technology and documentation (case notes, progress reports, correspondence)

Proven problem-solving and conflict resolution abilities

Creative thinking and initiative in developing support strategies

You must also hold or be willing to obtain:

NDIS Worker Screening Check

Working With Children Check (WWCC)

National Criminal History Check

Why Join Lumia Care?

Supportive and empowering leadership

Career progression across a fast-growing organisation

Flexible hybrid work model – work from home and office

Inclusive and values-based team culture

Opportunity to make a tangible impact on people’s lives

Check our website at www.lumiacare.com.au to learn more!