Support at Home Program (SaHP) Care Manager

About GCLA Gladstone Community Linking Agency (GCLA) has been delivering Beyond Ordinary care and support across the Gladstone region since 1977. As a registered provider of both the NDIS and Aged Care services, we support people to live well at home and in the community.

We’re proud to offer services through the Support at Home Program (SaHP), CHSP, HCP, and ACVVS. GCLA is a purpose-driven, inclusive organisation that values kindness, thoughtfulness, and safe, quality support.

About the role We’re seeking a compassionate and organisedCare Managerto lead holistic care planning and coordination for older Australians under theSupport at Home Program. You’ll assess needs, create tailored care plans, and ensure supports are delivered with dignity, safety, and respect.

This is a frontline, relationship-focused role that works closely with customers, families, service providers, and internal teams to help older people remain living well at home.

What you’ll do:

Conduct person-centred assessments and develop care plans based on goals and needs

Coordinate services with internal teams, health professionals, and external providers

Monitor and review care plans and customer wellbeing regularly

Maintain accurate records and ensure compliance with aged care standards

Advocate for the rights of older people and respond to concerns or risks

Work collaboratively within the Aged Care team and support new client intake

What you’ll bring:

Certificate III or IV in Aged Care, Community Services, or similar

Experience in community or home care roles

Knowledge of Aged Care Quality Standards and person-centred care planning

Excellent communication, time management, and documentation skills

Police Check, NDIS Worker Screening Check, and QLD Driver’s Licence

Completion (or willingness to complete) SaHP or Aged Care training modules

Desirable:

Experience with CHSP, HCP, My Aged Care referrals, and care planning systems

Cultural competency and trauma-informed practice, especially with First Nations or LGBTIQ+ elders

Why join GCLA?

Be part of a trusted, local organisation that genuinely values people

Supportive team environment with professional development opportunities

Work that has purpose and real impact in your community

Ready to apply? If you’re passionate about aged care and want to work for a team that cares deeply, we’d love to hear from you. ClickApply Nowto submit your application.