Service Manager

About the role

As aService ManageratAffinitycare WA, you will lead and oversee the delivery of high-quality, person-centred disability support services.

Based inOsborne Park, this full-time, permanent position combinesteam leadership, operational oversight, client intake and onboarding, and a strong focus oncompliance and safety.

You’ll be responsible for managing a team of support workers, ensuring efficient service delivery, and supporting clients through a safe and seamless transition into services — all within the framework of the NDIS Practice Standards and Quality Indicators.

What you’ll be doing

Lead, support, and manage a team of disability support workers to deliver tailored, high-quality services

Oversee daily operations, including rostering, service delivery, and ensuring timely, effective client support

Manage intake and onboarding of new clients, including:

Conducting initial intake and risk assessments

Client-service matching

Organising house visits and stakeholder meetings

Ensuring full compliance with NDIS Practice Standards and internal procedures

Liaise with clients, their families, guardians, support coordinators, and allied health professionals to ensure service alignment and continuity

Maintain accurate records and ensure all documentation aligns with audit and quality requirements

Oversee WHS responsibilities, ensuring a safe working environment for staff and clients, including incident management and hazard identification

Provide coaching, supervision, and professional development opportunities for your team

Support continuous improvement by identifying service gaps and implementing solutions

Prepare regular internal reports as required by the Executive Leadership Team

What we’re looking for

Minimum3 years’ experiencein aservice management or operational leadership rolewithin disability or community services

Experience managing support worker teams and coordinating service delivery

Sound knowledge of theNDIS Practice Standards, Quality Indicators, andWHS compliance requirements

Demonstrated ability to lead, mentor, and support teams in dynamic environments

Excellent interpersonal, communication, and organisational skills

Ability to build strong relationships with clients, families, and key stakeholders

Proficiency in client management systems, rostering tools, and digital record keeping

Tertiary qualification in a relevant field (e.g., Nursing, Social Work, Community Services) or equivalent experience

What we offer

AtAffinitycare WA, we are committed to fostering a supportive, collaborative, and inclusive work environment. Our team enjoys:

Acompetitive salaryand opportunities for internal career growth

Ongoing training and professional development

Flexible working arrangementsto support work-life balance

Health and lifestyle discounts, including private health insurance

**Employee Assistance Program (EAP)**and wellbeing support

Acompany carmay be provided to the suitable candidate

About us

Affinitycare WA is a trusted provider of disability support services in Western Australia. We exist toempower individuals to live independently, with dignity and choice. We are a values-driven organisation with a strong focus on quality, safety, and client wellbeing.

If you're passionate about making a positive difference in the lives of people with disabilities — and have the leadership skills to back it up — we'd love to hear from you.Apply nowto take the next step in your career.