Rostering Officer

Coastlink is the Central Coast’s most trusted Disability and Aged Care provider.

Established in 1985 as a non-profit organisation, we began by providing family-based care for children living with disability. Over the last four decades, our services have expanded. Today, we provide quality aged care, disability supports and accommodation options to people of all ages with a variety of physical, intellectual, sensory, social or age-related abilities.But our commitment to improving the daily lives of our clients remains unchanged. Every day, we change the lives of people living with disability by removing barriers to their success and empowering them to live a life of their choice.

The Role

As a rostering officer, you will work as part of the team responsible for rostering staff to deliver care and support to the organisation's caseload of NDIS and CHSP clients. This will include:

• Strategically rostering available support workers into shifts using the FlowLogic rostering system

  • Engaging regularly with clients to update them on changes to rosters and staff allocations

  • Assisting with reviewing, authorising and escalating timesheets

  • Coordinating, managing and resolving enquiries in a high-pressure environment, including escalation of issues

  • Ensuring shift allocations comply with contract requirements, minimum training/credentialing requirements and client preferences

  • Ensuring rosters and shift allocations comply with Award provisions and contract requirements, shifts are distributed fairly and employee wellbeing and welfare are maintained

  • Aligning shift allocations with client needs and preferences

  • Providing support with process improvement, training of rostering staff, and general associated admininstration tasks

  • On-call after hours and weekends to be shared equally with the team of 4 (Additional allowances and weekend rates payable as per SCHADS Award)

Fantastic employee benefits are on offer such as:

• Access to not-for-profit salary packaging

  • Generous benefits and discounts

  • Free annual flu vaccinations

  • Paid ongoing professional development

  • Flexible working conditions

  • Employee Assistance program for staff and family members

  • Uniform supplied

In order to succeed in this role, you will require the following:

• 2+ years in a rostering or scheduling role, or similar OR experience in both support work and administration

  • Exceptional client service and communication skills

  • Ability to follow policies and procedures when dealing with challenging situations or vulnerable people

  • Good admininstration skills, with a high level of attention to detail

  • Critical thinking and problem solving skills

  • Confident IT skills, with the ability to learn new systems/software

  • Experience in managing data efficiently

  • Excellent teamwork skills

  • Highly organised with strong time management skills

  • Availability to respond to enquiries from staff and clients outside of normal business hours when required

Relevant qualifications in community services, administration or other relevant areas would be considered advantageous, but are not essential.

Additionally, you must have or be prepared to obtain an NDIS Worker Screening Check and Working With Children Check.