Red Nose Intake Support Worker

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SCHADS Level 4 + salary packaging

Work remotely from anywhere in Australia in a values-led organisation

Part-time (22.8 hours over 3 days per week) until 30 June 2026

Join a dedicated, passionate and supportive team

About Red Nose

Red Nose is Australia’s national charity working to save little lives through research and education, and providing support to families whose baby or child has died unexpectedly.

We provide specialised bereavement support free of charge to any person affected by the sudden death of a baby or child during pregnancy, birth, infancy or childhood. This includes professional counselling, support groups, peer support, our 24/7 Support Line, and other community-based support activities.

We’re seeking an experienced, calm, and compassionateIntake Support Workerto join our national Bereavement Services team and support families at the first point of contact.

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About the Role

Reporting to the National Intake Manager, you’ll provide short-term emotional support, assess needs and risks, and connect families to appropriate Red Nose services.

In this**part-time (22.8 hours/week)**remote role, you will:

Action referrals from health professionals, emergency responders, family members and self-referrals from bereaved parents

Provide initial support and psychological first aid over the phone or by email

Conduct intake and needs/risk assessments to determine eligibility for counselling and bereavement support services

Maintain accurate records using our client management system (Apricot)

Collaborate with internal teams to ensure families receive timely, coordinated care

The required days of work are Monday, Wednesday, and either Thursday or Friday.

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About You

You’re a confident and emotionally intelligent professional with a trauma-informed approach. You’re comfortable working with bereaved individuals, supporting those in distress, and navigating sensitive conversations with care and clarity.

You will bring:

Qualifications in social work, counselling, community services or a related field—or extensive relevant experience

Demonstrated ability to work with bereaved clients with complex needs

Ability to understand the complex journey grieving parents undertake when they experience the death of a baby

Strong interpersonal and written communication skills

Ability to manage competing priorities and maintain accurate documentation

Confidence working with client management systems and remote tools

Highly regarded:

Experience supporting families after perinatal or infant loss

Familiarity with trauma-informed practice and supporting diverse communities, including Aboriginal and Torres Strait Islander peoples and LGBTIQ+ families

Why Red Nose?

At Red Nose, you’ll join a national organisation delivering critical, evidence-based services with compassion and integrity.

We offer:

Purposeful work supporting families during their most vulnerable moments

A supportive, connected team culture with regular supervision and development

Genuine flexibility and remote work options

Not-for-profit salary packaging benefits

A values-led organisation working with care, courage and collaboration

If you're looking for meaningful work where your skills and professionalism can make a real difference, we’d love to hear from you.

Ready to Apply?

Apply now with your resume and a short cover letter outlining your interest and suitability.

Please note there is no formal closing date for this role, if you are interested, please apply as soon as possible. Applications will be reviewed as they are received, and the process will close once a successful candidate is selected.

A full position description is available at: rednose.org.au/page/red-nose-careers

For more information, please contact Di Giles, National Intake Manager, atdiannagiles@rednose.org.auwith the subject line ‘Intake Support Worker Opportunity’.Please do not send applications to this email address.

***Red Nose is proudly inclusive.***We welcome applications from people of all genders, ages, religions, sexual orientations, disabilities, Aboriginal and Torres Strait Islander backgrounds, and culturally diverse communities. Our goal is for our workforce to reflect the vibrant and diverse community we serve.