Quality Improvement Officer

Quality Improvement Officer

• Permanent Part-time opportunity – 45.6 hours/fortnight (0.6 FTE)

• Based in Kensington with free onsite parking

ABOUT US

Ngala are WA’s Most Trusted Parenting Professionals, offering non-judgemental support and direction to help WA parents navigate challenges and build the skills needed to give their children the best start in life.

After more than 130 years of working across Western Australia, we remain committed to supporting children, parents, families, and communities. We draw on the latest research and training, combined with community stories and lived experiences, to develop and deliver services that enhance wellbeing and support healthy development, including:

• Free Parenting Line

• Residential Parenting Service

• 24+ Community programs

• Early Learning and Development

Ngala is currently in an exciting period of growth and is undertaking numerous projects to expand our reach and efficacy across the state. We have a clear strategy to achieve our goals, strong financial support and a dedicated team with a great culture.

ABOUT THE ROLE

Ready to turn quality into real impact? Join Ngala and help support our life-changing work with children and families.

Ngala are seeking a Quality Improvement Officer to drive meaningful, lasting improvements. Working with our teams, you’ll support projects, committees, and initiatives that embed high standards, strengthen service delivery, and deliver better outcomes for children and families.

KEY RESPONSIBILITIES

• Support key projects that enhance quality improvement

• Help embed frameworks, policies, and service models

• Collaborate across teams to drive continuous improvement

• Provide support for committees and working groups

• Report on evidence-based outcomes

ABOUT YOU

• Knowledge of quality frameworks & policy

• Strong communication & reporting abilities

• Understanding of outcomes measurement and evaluation frameworks

• A passion for making real impact

To ensure full-week coverage for the team, we need someone who can be flexible across the working week and bring the necessary skills and knowledge to enable effective delegation and maintain consistent support for the team.

The successful candidate will need to hold a current WA driver's licence and satisfactory National Police Clearance obtained within the last six months.

As part of our commitment to being a Child Safe organisation, successful candidates are required to provide their Immunisation History Statement. While immunisations are highly encouraged, they are not mandatory. This information will help us assess and implement appropriate safety measures for everyone.

WHY JOIN US

• Salary Packaging benefits to increase take home pay

• Discounted Private Healthcare

• Access to Employee Assistance Program (EAP)

• Ability to purchase additional annual leave of up to 2 weeks

• Refer a Friend Program ($500 for the referrer and $500 for the friend)

• Kensington location with free onsite parking

If you are an experienced and talented professional looking to create and imprint your personal and professional mark with Ngala, we would love to hear from you!

Enquiries: Please direct any enquiries to Suzanne Vandermeulen on 0460 849 075 or svandermeulen@ngala.com.au.

To apply: Please submit your CV and cover letter by clicking the 'apply' button and follow the prompts.

Closing Date: Applications are due by 5pm, Thursday, 4 September 2025, however shortlisting will commence immediately so we encourage you to submit your application promptly.

Our core values at Ngala areHuman Connection, Integrity, Fairness and Creativity.

Ngala is an equal opportunity employer and promotes a workplace that actively seeks to include, welcome and value the unique contribution of all people. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse background, people who identify as LGBTIQA+ and people with a disability.

We acknowledge the Traditional Owners of the land where our programs and services operate and pay our respects to Elders past and present in the spirit of reconciliation. We acknowledge the importance of children being raised with connection to culture, community and family.

To find out more about Ngala, visit www.ngala.com.au.