Quality Assurance & Safeguarding Officer

Summary

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Be part of an engaging team that thrives on challenges

Competitive remuneration package with salary packaging benefits available

Ongoing Full-time opportunity with flexible work arrangements

Hybrid opportunity, working from home and MCM sites

About the Opportunity

The Quality Assurance & Safeguarding Officer plays a key role in supporting quality assurance, safeguarding practices, compliance, and continuous improvement across the MCM Group. The role contributes to maintaining a high standard of service delivery and ensuring that MCM operates in line with relevant legislation and standards. This position supports the coordination of audits, the management of client incidents, and the use of quality systems, while promoting a culture of learning, accountability, and continuous improvement throughout the organisation.

About you

We are looking for someone who can:

Support safeguarding practices across the organisation.

Champion continuous improvement initiatives, collaborating with teams to evaluate service delivery and co-design improvements that enhance safety, effectiveness, and client voice.

Provide system administration and support in incident, continuous improvement, feedback, and risk management.

Support the leaders in the preparation of internal and external quality audits.

Maintain and support in MCM document management reviews and processes.

Provide administrative support for committees pertaining to quality and safeguarding including the preparation of reports.

Benefits of working with MCM include:

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Diverse and inclusive organisation

Attractive Salary Packaging benefits

Supportive learning and development environment

Culture of continuous improvement

Essential:

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Certificate in Human Services or similar discipline.

Background in and three plus years experience in Quality Assurance and Incident Management (or similar discipline), preferably in a non-for-profit social services / community organisation.

Understanding of relevant legislative frameworks, including Child Safe Standards, Social Services, MARAM, CIMS, and Reportable Conduct Scheme.

Familiarity with accreditation or compliance requirements in community services (e.g., Social Services & Child Safety Standards, ISO, NDIS).

Awareness of safeguarding principles, case management and trauma-informed practice and how these intersect with client safety, wellbeing, and service design.

Screening Criteria:

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National Police check

Working with Childrencheck

NDIS Worker Screening check or ability to obtain

Valid Victorian Drivers license

Right to Work in Australia

Applications for this role will close on22nd August 2025or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.

Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contactrecruitment@mcm.org.auto let us know how we can better support you to apply.

About MCM

MCM is aninclusive and equal opportunity employerwith a strong commitment to**safety.**MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people. We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity, Inclusion & Equity of Access

At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.