Program Officer (Community Assistance and Temporary Support)

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Empowering people with disability to live life the waytheychoose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people experiencing temporary health challenges to remain living independently in their own homes. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

As the Program Officer for our Community Assistance and Temporary Supports (CATS) program, you will play a crucial role in the delivery of our services in Canberra.

The successful candidate will be responsible for receiving, assessing and recording all new client referrals, supporting individuals through onboarding into our services, and with referrals to other supports as required. You will maintain client databases, develop reports, assist with budgeting and developing processes and procedures to contribute to the successful delivery of our CATS Services.

This is apart time (0.6 FTE) max term role through the 30th of September 2026which will based in our office in Griffith, Canberra with hybrid work from home arrangements. The successful candidate will ideally be available to work part time across 5 days Mon – Fri.

Key Responsibilities

• Process new client referrals and coordinate initial onboarding or further referrals to other supports

• Undertake client assessment against eligibility requirements, ensuring a person-centred approach to care needs

• Develop reports to support program management and adherence to program guidelines and contract requirements

• Facilitate and manage a partnership approach with families and supporters

• Collaborate with key business partners and external stakeholders to ensure consistency in program delivery and building a strong service culture

• Manage, monitor and report on incidents and complaints

Skills & Experience

• Relevant qualification in Community Services, Disability, Aged Care or Business

• Experience in disability, aged care or community services

• Administration skills, including experience in use of information systems and data management

• Strong verbal communication and relationship building skills

• Ability to manage competing priorities and deliver quality outcomes within given timeframes

• Strong computer literacy and ability to analyse, review and present data

• A current unrestricted Australian Driver Licence

Successful candidates will be required to clear probity checks including National Criminal History Record Check and an NDIS Workers Screening Check.

Benefits

• We are an organisation that champions diversity, inclusivity, and equality

• Join Australia’s largest supported independent living provider

• Access to fitness passport and employee wellbeing program

• Up to $15,900 of your annual salary tax free through Salary Packaging

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra Caller at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday the 24th of August, 2025