Plan Management Officer

Permanent, full-time role (flexibility considered)

Mpower Inc. has an exciting opportunity within our Plan Management team. Working within our Community Services and Development team, Plan Management plays a vital role as the link between individuals and the National Disability Insurance Scheme (NDIS). Plan Management ensures that the funding individuals receive from the NDIS is tailored to their specific disability, the types of services and resources required, and their goals.

Who is Mpower

Mpower is a well-established, successful, accredited not-for-profit community based organisation servicing South West Victoria. Established in 1975, the operation of Mpower has grown from a small voluntary service to an accredited agency employing more than 95 staff, providing a range of clinical and support services to over 1200 families regionally. Vast growth over the last five years, including the introductions of the National Disability Insurance Scheme (NDIS) and expansion of community sector services has allowed us to develop responsive and complimentary services in our local community.

The Role

The Plan Management Officer implements the processing of participants' claims and assists participants in managing their plan budgets. The position also acts as a point of contact for external providers who supply goods/services to our plan-managed clients. The role is responsible for the onboarding and ongoing setup of NDIS participants' funding and for ensuring a positive client experience and smooth client journey. This role is full-time with flexibility considered, allowing you the opportunity to work from any one of our Mpower sites (Warrnambool, Portland, or Hamilton).

The ideal candidate will have initiative, attention to detail, and excellent interpersonal and IT application skills. Along with a committed service support acumen, we're looking for individuals who understand the importance of confidentiality and working in a sensitive client environment.

What We Offer

We are proud and motivated to be an employer of choice in our local community and confidently offer:

• A dynamic and vibrant team environment where employee support is a priority

• Health and wellbeing programs

• Generous salary packaging options

• A flexible working environment

• Subscription to news publications

If you would like to discuss this opportunity further, please contactHelen Lynch, Coordinator Plan Management, at**(03) 5561 8111orhlynch@mpower.org.au**.

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification at Level 3 or as negotiated.

To obtain a copy of the position description, please visit the Mpower website: https://www.mpower.org.au/employment/

Applications close Wednesday 3 September 2025. Applications should include a cover letter, resume, and details of three professional referees. Applicants may be shortlisted and interviewed prior to the closing date.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity legislation and is committed to compliance requirements, including industry Codes of Conduct and Child Safety Standards.

Appointment is subject to satisfactory NDIS Workers Screening Clearance and Working with Children Check. All applications will be treated in the strictest confidence.