Out of Hours Duty Officer (Rostering Officer - NDIS and Aged Care)

Out of Hours Scheduler – On-Call Role (2 Positions Available) 🕑Rotating 4 Days On / 4 Days Off Roster - Roster set in advance by the employer - Inclusive of an expected 8 active hours per fortnight active 💼Work From Home + SCHADS Award Pay + Equipment Provided 📍Remote (Some in-office training and meetings required)

Be the steady voice after hours.

We’re looking for two reliable and responsiveOut of Hours Schedulersto join our team in an essential on-call capacity. If you thrive under pressure, have experience in community or disability support, and want flexibility with your time, this could be your next opportunity.

🔍 About the Role

This on-call position ensures urgent support and continuity of care across evenings, weekends, and public holidays. Key responsibilities include:

Receiving and responding to after-hours calls

Actioning urgent shift changes

Providing guidance during incidents or emergencies

Following escalation procedures and maintaining accurate records

🕒 Roster & Availability

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Rotating 4 days on / 4 days off roster (shared between 2 roles)

**Weekdays:**5:00 PM – 9:00 AM

**Weekends and Public Holidays:**24-hour on-call coverage

**Initial Training:**Two-week, part-time in-office induction

Occasional in-office attendance required for meetings and training

💰 Pay & Benefits

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On-call allowancepaid per SCHADS Award:

Separateweekdayandweekend/public holidayrates

Active workpaid atbase hourly rate + penalties

Laptop and mobile phone provided

Flexible work-from-home arrangement

Clear and fair pay structure aligned with SCHADS

🙌 What You’ll Bring

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Experience in disability, aged care, or community services (NDIS knowledge a plus)

Calm, confident communicator with sound judgement

Ability to manage competing priorities and stay composed under pressure

Reliable home internet connection

Willingness to commit to a rotating roster and training requirements

🌟 Why Work With VIVA Mutual?

AtVIVA Mutual, we’re different — and proud of it.

We’re anot-for-profitorganisation delivering personalised health and wellbeing support throughout South Australia. Our model is built aroundself-managed teamsof skilled support workers and nurses, empowered to deliver truly client-focused care.

💙 What Makes Us Unique?

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People-First Culture: Staff are our greatest asset. We hire for passion and potential, not just experience.

Engaged Employees = Valued Clients: We believe happy teams deliver the best care.

Innovative, Self-Managed Teams: Our service wraps around each client, empowering staff to make the decisions that matter.

A Commitment to Continuity: We support long-term outcomes by investing in the right people, the right way.

💼 VIVA Mutual Benefits

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Competitive paywith above-award wages and penalty rates

Structured career pathwaysinto health and community care

Supportive, inclusive team culture

Ongoing training and professional development

Salary packaging optionsincluding:

Up to**$15,900**in living expenses

Up to**$2,650**in meal and entertainment

Meaningful, rewarding workthat makes a real impact

Ready to join a team that supports you while you support others? ClickApplynow and be part of the VIVA difference.

Note:All successful candidates will need to complete aNational Police Checkand provide evidence ofAustralian working rights.