Operations Manager

Are you a solutions-focused operations leader with a passion for people and process? Bring your coordination skills and leadership experience to a values-driven organisation making a meaningful impact in the disability sector. The SIL Company is seeking a capable, organised, and systems-minded Operations Manager to lead and support our internal teams.

About the Role

This is a pivotal role that supports the effective delivery of our disability services. As Operations Manager, you’ll coordinate and oversee rostering, systems, onboarding, compliance, and internal workflows to ensure our operations run efficiently and meet quality standards.

You'll work closely with team leaders and administrative staff to maintain service continuity, provide operational leadership, and ensure that our teams are set up for success.

What You'll Be Doing

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Oversee rostering models, onboarding processes, and operational workflows

Supervise admin support staff across key functions

Coordinate audit preparation and support ongoing compliance with NDIS requirements

Liaise with IT, fleet, and facilities providers to ensure business continuity

Monitor internal systems (e.g., SharePoint, Jira, PayCat) for consistency and performance

Support implementation of contingency plans and incident escalation processes

Contribute to process improvement and service delivery efficiency

About You

You are a confident communicator and a capable leader with strong coordination skills and a proactive mindset. You bring structure, adaptability, and a solutions-oriented approach to managing competing priorities in a fast-paced environment.

You will ideally have:

5+ years of experience in operations, administration, or service delivery (NDIS or disability sector preferred)

Familiarity with systems such as SharePoint, Jira, and rostering platforms

A sound understanding of compliance and audit preparation in community or health services

Strong people leadership and interdepartmental coordination experience

Excellent time management and organisational skills

About The SIL Company

AtThe SIL Company, we support people with disability to live independently, with dignity and choice at the centre of everything we do. We’re a close-knit, values-led team that believes quality care starts with strong systems, great communication, and genuine human connection. Our services span Supported Independent Living (SIL), in-home support, and community access, all built around the unique needs and goals of the individuals we support.

What We Offer

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Full-time, award-free salaried role: $110,000 to $120,000 + super

A collaborative, supportive work environment where your input is valued

Purpose-driven work that genuinely makes a difference in people’s lives

Opportunities for professional growth and contributing to meaningful change

Hybrid working model: based at our Head Office with the option to work from home one day per week