Operations Manager

Operations Manager – NDIS **Location:**Liverpool office + WFH flexibility Salary:$100K + super **Hours:**Full-time, Monday to Friday

NDIS experience is essential to be considered for this role.

This is a fantastic opportunity for someone with relevant experience in the NDIS space who is looking to step into a true operational leadership role. Whether you’re already managing operations or ready to take that next step, this role offers the right platform to grow — with the support of a Managing Director who brings 16 years of experience and a strong mentoring approach. You’ll be joining a values-led, growing organisation with a focus on quality, impact, and building sustainable services that make a real difference. The team is small, close-knit, and committed to doing things properly — no ticking boxes, just meaningful work. Key responsibilities:

• Oversee internal operations, systems, and business processes
• Ensure NDIS compliance and prepare for audits
• Manage invoicing cycles, payment reconciliation, and financial tracking
• Support the setup and expansion of SIL and STA services
• Monitor performance and drive continuous improvement
• Collaborate closely with the Director on business planning and strategic projects
• Minimum three days in the Liverpool office (WFH up to two days per week)

About you:

• At least 2 years of experience in NDIS operations, compliance, or service delivery
• You might be in a Team Leader, Service Manager, or Coordinator role and ready to take the next step
• Confident with systems, documentation, and NDIS Practice Standards
• Strong communicator, highly organised, and solution-focused
• Experience with SIL is desirable but not essential

What’s on offer:

• Genuine opportunity to step into an operations role with the right support
• Direct access to a highly experienced and hands-on MD
• Supportive, transparent, and people-focused culture
• Clear autonomy and ability to influence systems and growth
• Monday to Friday only — no weekends or shift work
• Immediate start available

Ready to make your next move? Apply now or reach out for a confidential chat. laura@brightsiderecruitment.com.au // 0435 554 593