Junior Case Manager

About Us:

Austa Care PTY Ltd is a service-based organisation that aims to empower carers to create great relationships and provide that signature care. We are able to provide high quality support to a range of different people, from those with complex needs to those that require less intensive assistance. We aim with our support services to empower the people we assist to be able to contribute and participate in their communities to the extent of their ability.

At Austa Care we have a range of services. All our services are tailored at the needs and requirements of our Service Users/Clients. We are innovative and holistic in our services and have flexible care options and culturally diverse services.

About the Role:

We are seeking a Junior Case Manager to join our Riverwood team. You will be responsible for managing a portfolio of clients, assessing needs, coordinating services, maintaining compliance, and ensuring participants receive the highest standard of care tailored to their individual goals and preferences.

Under the guidance of a Senior Case Manager, your responsibilities will include:

Assisting in the assessment of participant needs and supporting the development of individualised care plans and budget;

Coordinating services such as day programs, personal care, medical appointments, and community engagement;

Communicating with participants, families, health professionals, and support workers;

Handling basic participant enquiries, feedback, complaints, and emergencies;

Maintaining up-to-date records in both paper and digital formats (e.g. VC, CRM);

Supporting shift scheduling and time sheet verification;

Helping with participant re-assessments and goal tracking;

Assisting with birthday celebrations, newsletter distribution, and activity planning;

Supporting infection control measures and ensuring PPE protocols are followed;

Performing any other ad hoc duties assigned by your supervisor.

Qualifications:

No prior experience required, but ideally 1–2 years in disability, aged care, or community support;

A positive attitude, willingness to learn, and strong sense of responsibility are essential;

Good communication and interpersonal skills;

Able to manage multiple tasks and work in a fast-paced environment;

Basic computer skills (e.g. Microsoft Office, Outlook);

A valid Australian driver’s license and access to a car is highly desirable;

Possession of (or willingness to obtain):

First Aid Certificate

Working With Children Check

NDIS Worker Screening Check / National Police Check