Individual Service Coordinator / Administrator

• Full-time hours: 9am to 4.30pm, Monday to Friday
• Join a supportive team in the communities/disabilities sector
• Located in a vibrant office in New Farm
• Maintain quality of service by adhering to core principles of a person centred and community-based service approach

Position Overview

The Individual Service Coordinator / Administrator plays a vital role in ensuring the smooth and efficient operation of service delivery to people with a disability based on their individual needs. The position handles a wide range of tasks, from administrative duties to more complex responsibilities that support the overall values and principles of Staffing Options. In essence, the role acts as a central point of contact for communication, organisation, and coordination.

Responsibilities include

• Establish collaborative relationships within Staffing Options and with each person, their family, support workers, government agencies, other providers and stakeholders
• Work with a team including Development Workers to develop and deliver supports, which may include the supervision and management of support staff
• Ensure compliance with the standards, which can include coordinating staff training and maintaining records
• Develop and issue Service Agreements and Quotes
• Conduct Inductions, Home Safety Checklist reviews and Risk Assessments as required
• Provide reports regarding hours usage, provide information around rate options
• Roster coordination based around the lifestyle and rituals of the person supported and ensuring support workers are rostered appropriately
• Field enquiries, take detailed information and attend to related tasks in order to fill shifts and rosters as per back-up and emergency arrangements

Candidate Profile

We are looking for an experienced and dedicated individual who is passionate about supporting people with disabilities. The ideal candidate will possess a strong understanding of the disability sector and related compliance requirements.

• Demonstrated experience in a person-centred role within the disability sector
• Diploma of Community Services or equivalent qualification is highly regarded
• A current NDIS Worker Screening, or ability to attain
• A current Blue Card with Positive Notice Card, or ability to attain
• A current First Aid and CPR Certificate, or ability to attain

The candidate will demonstrate exceptional interpersonal skills, adaptability, and a commitment to ethical practices while maintaining confidentiality and professionalism in all interactions.

Benefits

We offer a range of benefits, including -

• A supportive and friendly work environment
• Paid lunch breaks and birthday leave
• Access to health treatments from our company practitioner
• Convenient office location with public transport access
• Access to EAP

If you possess the relevant skills and experience, and are eager to contribute to a values-driven organisation, we encourage you to apply. Please click ‘Apply Now’ to submit your CV and a cover letter detailing your suitability for the position.