HCP Coordinator

For over 25 years, White Oak is proud to have developed a reputation for delivering exceptional quality home care services to West Australians. White Oak is an employer of choice and the services we provide enable people to continue living well in their home and local community. White Oak is expanding and we are looking for more people who are committed, passionate and caring to join our White Oak family.

This position provides customer based services and involves the admission and assessment of consumers in line with their needs and goals. By partnering and working with consumers we assist in enabling them to safely live in their own home and community.

The successful applicant will be someone who can independently manage and grow a portfolio of HCP clients.

Key Responsibilities include:

• Partnering with consumers to develop care plans

  • Ongoing case management of existing Home Care Package consumers

  • Proactively promote White Oak to potential consumers and community referral partners (GPs, Social workers, Assessment agencies, hospitals, Pharmacies etc.)

  • Regular monitoring and monthly reporting on consumer budgets

  • Working closely with White Oak clinical and allied teams

  • Scheduling appointments for assessments and reviews

  • Working with other program and rostering managers to ensure a consistently high level of service is delivered

  • Keeping up-to-date with government legislated standards, guidelines and reforms

To be success in the role, you will be a well-presented, highly empathetic and compassionate person who prides themselves on delivering exceptional customer service. In addition, you will ideally possess:

• Previous experience in Home Care Package Co-ordination

  • Highly developed communication and organisational skills

  • Ability to work in a dynamic, fast-paced and changing environment

  • High level computer literacy (MS Office applications and CMS; preferably Procura)

  • Kind, caring and respectful of consumers and colleagues identity, culture and diversity.

Essential Criteria

• Full-time Availability

  • NDIS Worker Screening Check (or ability to obtain)

  • Drivers License

While we do encourage Covid vaccination of our employees, this is not a requirement.