Finance & Administration Officer

Are you passionate about making a real difference in people’s lives? Here’s your chance to join a fast-growing healthcare supplies company that’s redefining what great service looks like in the Aged and Disability Care communities.

We are currently seeking a proactive and detail-oriented Finance Officer with a focus on Accounts Receivable & reconciliation to join our dynamic and fast-paced team. This role will primarily focus on our NDIS & Home Care customer portfolio and include both B2B & B2C customer interactions. You’ll play a vital role in supporting our financial operations, purchasing and administration activities, ensuring timely and accurate processing and timely and proactive reporting.

At Trugrade Medical Supplies, we’re known for our exceptional service and great value. We help our customers access the essential medical supplies they need to live with dignity and comfort—and we’re looking for someone who shares our values to help us continue to grow.

Key Responsibilities

Administer accounts receivable functions for B2B & B2C accounts

Undertake reviews and credit assessments on new and existing customers

Process payments, and reconciliations in accordance with relevant funding models and internal policies

Monitor aged receivables and follow up on outstanding accounts in a professional and empathetic manner

Liaise with clients, families, and internal teams to resolve billing queries

Provide support in all aspects of customer service

Support the purchasing processes and work with the inventory team on purchase to pay process

Manage administrative activities to maintain an efficient and smooth business environment

Maintaining data accuracy across internal systems and databases

Assist with reporting, month-end processes, and audits related to receivables

Skills and Experience

Experience in a Finance role and fundamental accounting duties.

Previous exposure to NDIS, Home Care Package (HCP) business processes is highly desirable

Strong attention to detail and ability to work with complex funding arrangements

Excellent communication and customer services skills

Proficiency in Microsoft Word and Excel

Previous experience in a quality-focused or compliance-driven environment is a plus

Applicant profile

Excellent communication and customer services skills

A solutions-focused mindset and strong business sense

A team player attitude with the confidence to work independently

Trust and Honesty

Positive Attitude and continuous improvement mindset

Great time management and the ability to juggle priorities

Why Join Us?

A chance to make a real impact in people’s lives

An opportunity to learn about key community services

Ongoing learning and development opportunities

A chance to make a meaningful impact in a values-driven organisation with high service standards