CSS (Case Work Support Scheme) Coordinator

Who is Big Brown House?

Big Brown House (BBH) is a community-based organisation focused on providing holistic family support and child protection. As a provider of choice across NSW, Big Brown House supports Children and Young People in the community with Emergency Care, Support Services, Foster Care and Respite.

Big Brown House is an accredited Out of Home Care Provider, providing a range of services to support safe, stable and nurturing homes, for children and young people who are vulnerable, so they can reach their full potential.

Each day our therapeutic and quality services provide every opportunity for children, families and communities to connect and thrive.

Big Brown House is a learning organisation! We are dedicated to looking at opportunities to grow, providing extensive and adequate training, optimising every individual’s experience, and identifying ways we can improve our processes.

We are passionate about supporting our staff to achieve their professional goals through ongoing development, this includes traineeship options for staff who have relevant industry experience and are looking to take the next step in their career.

What are our values?

At Big Brown House, children and young people are at the core of everything we do.

Our values are our foundation and we take pride in upholding a culture that embraces safety, support, quality, respect, and acceptance.

What are the benefits?

• Competitive hourly rate.

• Monthly RDO's

• Gain an internationally recognised Therapeutic Crisis Intervention qualification.

• Be provided with supervision, on-going support, and opportunities for professional development in a growing organisation.

• Work in a supportive and committed team.

About the role

We are currently seeking a CSS (Case Work Support Scheme) Coordinator on a full-time basis in Sydney. The CSS Coordinator will be the first point of contact for all calls, enquiries and referrals and will action these promptly and in a professional manner.

• First point of contact for all incoming calls, enquiries, and referrals for the CSS Program.

• Enter all enquiries and intake records into the system.

• Generate quotes, liaising with internal and external stakeholders including DCJ.

• Create client profiles.

• Coordinate a team of Support Workers, while overseeing the delivery of therapeutic services to families, children and young people.

• Provide support, mentoring, supervision and leadership to CSS Workers.

• Enter available shifts into rostering system and notify workers of the availability.

• Monitor and review shift reports to ensure they are completed and meet legislative requirements.

• Monitor relevant inboxes actioning emails and requests in a timely and professional manner.

• Maintain a safe and supportive working environment that models Therapeutic Crisis Intervention (TCI) principles.

• Ad hoc admin duties as required.

What do you need?

• Previous experience and/or demonstrated motivation to work with children and young people.

• Excellent communication skills both verbal and written.

• Demonstrated ability to work independently and as part of a team.

• Ability to work from the office located in Pemulwuy, Western Sydney.

• Attention to detail and effective time management skills.

• Clear and current Working with Children Check.

• Clear and current National Criminal History Check.

• Advanced computer skills.

If this sounds like the opportunity for you, please apply via this advertisement with a cover letter and resume outlining your skills and experience. If you would like more information about this role, please contact recruitment@bigbrownhouse.com.au. All conversations are confidential.

Big Brown House is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.