Claims Specialist

WISE Employment is now hiring a Claims Specialist in Victoria Park to service our Workforce Australia contract! Join a team who are passionate about helping people gain employment. As aClaims Specialist, you will be part of a successful not-for-profit organisation that is making a significant impact in the community. You will be responsible for reviewing a range of documentary evidence provided by our sites, ensuring that this information is valid before processing the claim payments on their behalf. Additionally, you will identify and pursue potential outcomes and provide/advise information to staff on contractual requirements.

To be considered, you must:

• Have full Australian working rights

• Be willing to obtain a National Police Check

• Be able to pass a Working with Children Check

• Experience in Employment Services, Claims experience highly desirable

• Demonstrate the WISE attributes: Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset

Perks of Working at WISE…

• Competitive Salary starting at $71,540 with added Not-For-Profit Salary Packaging benefits (tax savings) + Super + More!

• Fantastic reward and recognition initiatives and ongoing learning and development

• Four additional "Wellness-Days" of leave (one each quarter), the ability to purchase additional annual leave and various healthy lifestyle initiatives

• Company Laptop & iPhone

• Exclusive benefits and discounts from leading retailers through Flare

About you...

• Proven ability to build rapport and maintain effective relationships with agencies

• Strong attention to detail especially regarding complianceHighly developed interpersonal and negotiation skills

• Demonstrated high-level professionalism, attention to detail and compliance focusedAbility to interpret contractual guidelines and apply them as appropriate

• Ability to work within KPIs and demonstrated experience in exceeding targetsProven ability to manage time and workloads effectively to business priorities in a challenging environment

• Sound computer literacy and data management skills

• You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth MindsetTertiary qualification in a related field (preferred but not essential)

You will...

• Provide high quality support to employers and participants (where required)

• Ensure accuracy of information being provided

• Field feedback from participants, employers and Industry Employment Specialists

• Ensure accuracy and timeliness of support services

• Ensure accuracy of Wage Subsidies

• Demonstrates understanding of the contractual requirements and Quality Principles

• Interpret and produce results of audits

• Feedback from the internal Quality Assurance team

• EVF checks including accuracy of employment start date and ABN and other fundamental detail required by the DEED

• Prepare and send correspondence and complete administration requirements of the caseload.

• Accuracy and timeliness of correspondence sent to participants and employers

• Effective and accurate administration for claims and wage subsidy purposes

WISE Employment

Celebrating over 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training, and support to the disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates highly successful, inclusive social enterprises along with a range of other programs and services aligned to the needs of the community.

Visit www.wiseemployment.com.au/careers-at-wise to learn more about WISE.

**Are you ready to Apply? ** Please submit a current resume and cover letter that demonstrates how you meet the above-specified requirements.

Here at WISE Employment, we actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and/or Torres Strait Islander candidates.

, candidates with a disability, members of the LGBTQIA+ community and First Nations candidates.