Case Manager – NDIS Integrated Living Model

Join a Team That Exceeds the Standard – Be Part of the ISA Vibe

Team Leader – Integrated Living Model | Inclusive Solutions Australia (ISA Group)

📍Kingston, QLD | Full-Time | NDIS Leadership | Psychosocial, Youth & Disability Sector

We Don’t Just Follow the Standard. WeArethe Standard.

Inclusive Solutions Australia (ISA) is one of Queensland’s most respected, audit-approved NDIS providers. We’ve just passed our 2025 3-Year NDIS Audit withoutstanding resultsand some of the most positive auditor feedback we’ve ever received.

✅“The most impressive staff and participant interviews we’ve conducted.” – 2025 Audit Team

Why? Because we don’t tick boxes—we build futures. And we’re looking for a Team Leader who’s ready to build them with us.

About the Role:

ISA’sIntegrated Living Modelsupports young people transitioning from Child Safety into semi-independent, supported living. It’s one of the most rewarding and dynamic areas in the disability sector—and ISA is a recognised leader in this space.

This hands-on leadership role is based at our Kingston Hub. You'll oversee a caseload of participants, lead a team of passionate support workers, and collaborate with ISA’s broader leadership and compliance teams to deliver high-quality, person-centred outcomes.

What We’re Looking For:

This isn’t a role for someone who wants to do thingstheirway.

We’re looking for someone brilliant, humble, teachable, and motivated by purpose. Someone who thrives in a structured environment withbest-practice systems and gold-standard processesalready in place—and who’s ready to learn, grow, and lead with impact.

Key Responsibilities:

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Lead, mentor, and support a team of disability support workers

Oversee participant onboarding, ShiftCare rostering, risk management, and daily operations

Review and update ISPs, Risk Assessments, and Emergency Plans

Ensure participant progress is goal-aligned, culturally responsive, and strengths-based

Collaborate with families, guardians, plan managers, and external stakeholders

Monitor compliance with the NDIS Practice Standards and reporting obligations

Respond to incidents and support behaviour strategies with a trauma-informed approach

Contribute to ISA’s culture of accountability, structure, and participant-centred excellence

What You Bring:

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Proven experience in the NDIS, youth, mental health or community sector

Leadership or coordination background (Team Leader, Senior Support Worker, Coordinator)

Deep understanding of safeguarding, risk, incident management, and support planning

Confidence using digital systems (ShiftCare, SharePoint, Elmo or similar)

Strong professional boundaries, written communication, and emotional intelligence

Cert IV or higher in Disability, Community Services, Youth Work or Mental Health

Current Blue Card, NDIS Worker Screening, First Aid & CPR, and driver’s licence

💥 Why ISA?

ISA is not your average provider. We are:

Ahigh-performing, values-driven team

Known for ourcompliance, culture, and credibility

Focused onstaff development, mentoring, and continuous learning

Fully systemised withShiftCare, Elmo, SharePoint and streamlined workflows

Backed by a CEO and leadership team who arehands-on and heart-led

We offer:

Leadership coaching and real pathways for growth

A supportive and respectful team culture

Opportunities to contribute totransformational outcomes for young people

Strong admin, HR, compliance and onboarding support

Great pay, job security, and the ability to actually make a difference

🎯 ISA Is Built Different:

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We invest in our people—and we expect excellence

We provide structure, not chaos

We’re big ondoing things right—and we help you do the same

We’ve built a team that supports each other to grow

💬 Team Quote:

“ISA is the most professional and supportive place I’ve worked. The culture, the systems, and the people all come together to make something really special.”– ISA Team Leader

🚀 Apply Now:

We’re ready for the right person to step in and take the lead.

👉 Submit your application today and help us build something exceptional.

Apply via SEEK or email your resume and cover letter to:

Priscilla Dadson (CEO):priscilla.dadson@isagroup.com.au

For role enquiries, contact: Jason Davies (HR & Compliance Manager)0458 057 090