Area Manager - Inclusive Employment Australia

About Us

Interact Australia work to promote social inclusion, health and wellbeing by empowering people to achieve their full potential.

As a values based not-for-profit organisation, we champion and support people with a disability in their choices, offering a range of person-centred supports, matched to meet unique circumstances and individual needs. We deliver innovative programs and services that remove barriers and create pathways for people living with disability, illness, injury, or disadvantage.

Offering a range of disability and community programs and supports through, Inclusive Employment Australia (IEA), National Panel of Assessors, NDIS, and State-based insurances such as NIISQ and iCare, across VIC, NSW, QLD, SA and TAS. We are looking for passionate individuals to join our supportive IEA team in NSW servicing locations across Penrith, Windsor, Katoomba and Rouse Hill.

Interact is proudly part of IntoWork a national group of businesses, opening doors to apprenticeships, training, employment and support.

Working with Interact

Interact Australia value every employee by acknowledging and respecting their individuality, by inspiring action & change, and by creating connections to achieve social inclusion and equality. Benefits of working with us include:

Competitive remuneration package

Generous salary packaging options

Learning and Development opportunities

Employee Assistance Program

Career progression within the IntoWork group.

About the role

As a passionate and results-driven Area Manager you will be leading our team across Penrith, Windsor, Katoomba and Rouse Hill. In this pivotal role, you will oversee the successful delivery of the Inclusive Employment Australia (IEA) contract, ensuring compliance, quality outcomes, and a positive experience for both participants and employers.

You will manage a team of dedicated employment consultants and support staff, drive performance against KPIs, and build strong relationships with stakeholders to create sustainable employment opportunities for people with disability.

Your key responsibilities include, but are not limited to:

Lead, mentor, and develop a high-performing team to achieve contract outcomes.

Drive operational excellence and ensure compliance with IEA contract requirements.

Understand the labour market, resourcing needs and constraints of employers and devise solutions.

Build and maintain relationships with employers, community organisations, and other stakeholders to promote inclusive employment.

Monitor performance metrics, identify areas for improvement, and implement strategies for success.

Be a thought leader in diversity and inclusion initiatives and effectively articulate to employers and partners the value proposition, benefits and incentives of employing program participants

Foster a positive, inclusive culture aligned with Interact Australia’s values.

Represent Interact Australia in regional forums and stakeholder meetings.

About You

You are a proactive and strategic leader who thrives in a fast-paced, outcomes-focused environment. Your strong leadership style inspires teams to achieve their best, while your operational know-how ensures contracts are delivered to the highest standard. You balance compliance with innovation, always looking for ways to improve service delivery.

To succeed in this role, you will be confident in:

Team Leadership & Development – training, coaching, and mentoring staff to build a high-performing culture focused on client success.

Operational Oversight – managing day-to-day service delivery, ensuring adherence to funding body guidelines, and implementing processes that improve efficiency and quality.

Performance Management – setting clear expectations, monitoring KPIs, and using data-driven insights to identify areas for growth and implement corrective actions.

Stakeholder Engagement – building meaningful relationships with local employers, community organisations, and industry networks to create inclusive employment pathways.

Participant Advocacy – ensuring participants receive high-quality, person-centred support that empowers them to achieve sustainable employment outcomes.

Problem Solving & Decision Making – responding to challenges with sound judgment, creativity, and a solutions-focused approach.

Change Management – driving new initiatives and adapting to evolving contract requirements while keeping the team aligned and motivated.

Candidates with relevant tertiary qualifications or equivalent experience within the Employment Services, Training, Rehabilitation, or Community Services or a similar type sector are highly desirable

We are wanting to hear from candidates who are experienced people leaders, enjoy building business relationships, thrive in a target based environment and are motivated by exceeding their professional and personal goals. If this sounds like you, then please do not hesitate to apply today.

***Please note:***The successful candidate will be required to participate in an Australian Federal Police check, NDIS Quality and Safeguards Worker Screening and a Working with Children Check, prior to confirmation of appointment to the position.

The successful candidate will also be required to demonstrate entitlement to work in Australia, and to disclose any pre-existing injury or disease which may be adversely affected by undertaking the inherent requirements of the position.

Interact Australia embraces and celebrates the diversity of our workforce. We are committed to fostering a culture of belonging and community for our clients, participants, and employees.

Interact Australia are an equal opportunity employer and encourage applications from candidates who represent the rich diversity of our society, particularly those who may be marginalised, or experience barriers to employment and employment inequity. This may include people who are First Nations, are culturally and racially diverse (CARM), living with disability and neurodiversity, and or have family and caring responsibilities. Likewise we welcome applications from people of varied sex, religion, gender identity, age and sexuality.