After Hours On-Call Officer

**Location:**Work from Home

Tibii – Disability Support Services

Are you passionate about making a positive impact in people’s lives? Do you want to be part of a team that is breaking barriers and pioneering the Human Rights Model of Disability? Tibii is looking for a dedicated team member to assist our service delivery department with Afterhours support.

At Tibii, we are committed to delivering human-centred, inclusive, and empowering support to our participants and their families. As an Afterhours on-call support, you will play a key on ensuring the smooth and continuous support to clients.

About Tibii

Tibii means “For you,” and it reflects our core belief in placing people at the heart of everything we do. We provide a range of high-quality disability support services designed to promote positive outcomes, inclusion, and well-being for our participants. With a human-centred approach that focuses on dignity, respect, and empowerment, we create a welcoming, safe, nurturing, and fun environment for all.

Our ethical approach also extends to how we manage and support our staff. As part of the Tibii team, you will receive ongoing guidance and support as we work together to make a real difference in the lives of people with disabilities.

Our Values

We are seeking team members who embody the following values:

Inclusion

Positivity

Respect

Equity

Trust

Empathy

Harmony

Diversity

The Human Rights Model of Disability

At Tibii, we embrace the Human Rights Model of Disability, which emphasises that people with disabilities have the same rights as everyone else in society. We believe that disability is a natural part of human diversity and should be respected and supported.

For more information on our approach, please follow these links: Human Rights Model Overview - https://www.tandfonline.com/doi/full/10.1080/13642987.2020.1783533 Disability Rights and Language - https://daru.org.au/daru-publication/how-we-talk-about-disability-matters/introducing-the-human-rights-model-of-disability/

Why This Role?

• Flat-rate payment per shift – You will receive a set amount regardless of whether you receive calls or not.

• Work from home – No commute, work comfortably from your own space.

• Perfect for parents with older school-aged kids or anyone wanting to earn extra cash without leaving home.

Key Responsibilities

As an After hour on-call support at Tibii, your responsibilities will include:

Respond promptly to emergency calls, from staff, or clients.

Assess and manage emergencies, ensuring appropriate escalation and intervention.

Coordinate responses to incidents involving staff or clients, including behavioural crises, medical emergencies, or workplace safety issues.

Provide guidance to front line staff in managing complex situations, ensuring adherence to company policies and procedures.

Approve or facilitate shift replacements in case of unexpected staff absence.

Maintain accurate records of all after-hours calls, decisions made, and actions taken.

Prepare shift handover reports for management and daytime staff to ensure continuity of care and service.

Act as a key point of contact for staff requiring support after hours.

Hours of work are between 5 pm to 9 am during weekdays and 24 hours during weekends.

About You You are a proactive and dependable professional who thrives in high-pressure situations and is committed to providing exceptional support outside regular business hours. You have strong problem-solving skills, excellent communication, and a calm, empathetic approach to crisis management.

Key Attributes & Skills:

Ability to respond promptly and effectively to urgent calls and incidents.

Strong decision-making skills with the ability to assess risks and escalate when necessary.

Excellent communication and interpersonal skills to support staff, clients, and stakeholders.

Experience in crisis management, de-escalation, and problem-solving.

High level of emotional intelligence and the ability to provide support and guidance to front line staff.

Understanding of workplace health and safety, incident reporting, and compliance requirements.

Strong organisational skills to document incidents and provide accurate handovers.

Ability to work autonomously and remain calm under pressure.

Knowledge of relevant industry regulations (e.g., NDIS, workplace safety, duty of care).

Experience in liaising with emergency services, healthcare providers, and external agencies when required.

Diversity and Inclusion Statement

At Tibii, we are proud to be an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islanders, culturally and linguistically diverse communities, LGBTQI+ individuals, and all other groups underrepresented in our industry. We are committed to creating a workplace that values diversity and fosters inclusion, where everyone’s unique experiences and perspectives are respected and celebrated. Your background will enrich our team and help us better serve our participants.

How to Apply

If you are ready to make a difference and contribute to our mission of empowering individuals with disabilities, we encourage you to apply by submitting your resume and a cover letter outlining your relevant experience and passion for the role.